Privacy Notice

Your NHS Pension is a trading name of Far From Surgical Solutions Ltd, a company registered in England and Wales. In this privacy notice, we refer to ourselves as “we”, “us” or “our”.

We are the Data Controller of the personal information we collect, hold and use about you, as explained in this notice.

You can contact us in the following ways:

  • Email: info@yournhspension.com

  • Post: Ty Taf Fechan, Dol y Gaer, CF48 2UR

Introduction

We take the privacy and security of your personal information seriously. This privacy notice explains how we collect, use, and protect your personal information.

Please read this notice carefully so that you understand how and why we use your data.

We do not have a formal Data Protection Officer. However, if you have any questions about this privacy notice or how your data is handled, please contact Morris Williams-Brown, who is responsible for data protection matters within our organisation.

We may issue additional privacy notices from time to time. This notice supplements those and does not override them.

We may update this privacy notice periodically.
Last updated: 17 April 2026

1. Key Definitions

  • Data Controller – the organisation responsible for deciding how personal information is used.

  • Data Processor – a third party that processes personal data on our behalf.

  • Personal Information – any information that can identify a living individual.

  • Special Category Data – sensitive personal data requiring additional protection (e.g. health, ethnicity, political views).

2. Personal Information We Collect

We may collect and hold the following categories of personal information:

CategoryDetailsRetentionIdentity InformationName, title, date of birth, gender, marital status7 yearsContact InformationEmail, address, phone number7 yearsPayment InformationPayment details and transaction records7 yearsTransaction InformationDetails of services provided and interactions7 years

The data collected may vary depending on your relationship with us.

3. Special Category Data

We do not routinely collect or process special category data.

We also do not collect data relating to criminal convictions or offences.

4. How and Why We Use Your Data

We only use your personal information where permitted by law, including:

  • Contractual purposes – to deliver our services

  • Legitimate interests – to improve and develop our services

  • Legal obligations – to comply with regulatory requirements

  • Consent – where you have agreed to specific uses

Key purposes include:

  • Providing NHS pension analysis and related services

  • Processing payments and managing accounts

  • Communicating with you about your service

  • Improving our services

  • Sending relevant updates or marketing (where permitted)

If you do not provide required information, we may not be able to deliver our services.

You may withdraw consent at any time where applicable.

5. How We Collect Your Data

We typically collect personal information directly from you when you:

  • Complete forms or questionnaires

  • Use our services

  • Contact us by email, phone, or post

  • Subscribe to communications

6. Sharing Your Information

We may share your data with:

  • Service providers (e.g. IT systems, payment processors, administration providers)

  • Regulatory bodies (e.g. HMRC)

  • Professional advisers (where relevant to your service)

  • Potential business purchasers (in the event of a sale)

We ensure appropriate safeguards are in place with all third parties.

We do not sell or trade your personal data.

7. International Transfers

We do not routinely transfer your data outside the UK or EEA. Where this occurs (e.g. cloud providers), appropriate safeguards are in place.

8. Data Retention

We only retain personal data for as long as necessary, including:

  • To provide services

  • To comply with legal and regulatory requirements

  • To manage potential legal claims

Typical retention period: 7 years

9. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (where applicable)

  • Restrict processing

  • Transfer your data

  • Object to processing (including marketing)

To exercise your rights, contact us using the details above.

10. Marketing

We may contact you with relevant information about our services where permitted by law.

You can opt out at any time using unsubscribe links or by contacting us.

We do not share your data with third parties for marketing purposes.

11. Complaints

If you have concerns about how we handle your data, please contact us first.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).